What we collect
Account details (name, email, phone, preferred language), provider profile information, booking and payment records, chat messages tied to a booking, approximate location when you enable it, and identity documents you submit for verification.
Why we collect it
To match you with suitable providers, operate bookings and payments, verify identity, prevent fraud and abuse, resolve disputes, and meet legal obligations.
Identity documents
Verification documents are stored in private storage and are never public. Only you and authorised MienKar reviewers can open them, through short-lived signed links that expire within minutes.
What other users see
Your public profile shows your name, photo, headline, category, skills, languages, rate, rating and verification state. Your phone number, email and document details are never shown to other members.
Chat and calls
Messages exist only inside an active booking and are visible to the two participants and, when a dispute or safety report is raised, to MienKar reviewers. Contact details shared in chat may be redacted automatically.
Payments
Card details are handled by ABA PayWay hosted checkout and are never stored by MienKar. We keep an immutable record of authorisation, capture, payout, refund and dispute events.
Retention and your rights
We keep booking and payment records as long as required for accounting and dispute resolution. You may request access, correction or deletion of your personal data by contacting support; some records must be retained by law.
This policy is provided for transparency and should be reviewed by qualified legal counsel before commercial launch.